Sales and Relationship Manager

Job Description
Job Description
Pet Parent Relationship Manager (PPRM) – Sales & Customer Retention
Hiring for 500 Connell Drive, Berkeley Heights, NJ 07922
Love dogs? Love sales? Love building relationships? At
Dogtopia
, the industry leader in dog daycare, boarding, and spa services, we’re looking for an energetic, organized, and sales-driven Parent Relationship Manager to lead local marketing, drive sales, and increase customer retention
. If you thrive on engaging with people, converting leads into loyal customers, and creating an exceptional parent experience, we want YOU!

Why Join Dogtopia? Competitive Pay
– Hourly Rate or Salary
+ Incentives
Growth Opportunities
– Career development with Dogtopia’s Support Office
Sales & Marketing Training
– Get the tools to succeed in a high-energy environment
Bring Your Dog to Work!
– Because work is better with a four-legged friend! What You’ll Do
Lead Generation & Sales Growth
Drive local lead generation
– Build partnerships, implement guerrilla marketing, and maximize digital ad performance on search engines and social media. Act as a business promoter
– Network, attend events, and generate buzz for Dogtopia.

Engage & convert leads
– Respond quickly to inquiries and turn them into scheduled Meet & Greets. Showcase the experience
– Conduct tours and Meet & Greets, emphasizing the benefits of regular daycare. Close the deal
– Convert Meet & Greets into enrollments while upselling spa treatments and additional services. Customer Engagement & Retention
Foster a welcoming Dogtopia community
– Create fun in-store events, social media engagement, and Dogtopia Foundation fundraising initiatives.

Drive repeat visits & increase customer lifetime value
– Build strong parent relationships and enhance their experience with additional services. Train the front desk team
– Ensure staff is fully equipped with best practices for sales and customer service. Follow up & build loyalty
– Communicate consistently with pet parents, ensuring satisfaction and reinforcing the value of Dogtopia enrollments. Sales & Performance Goals
Hit sales targets
– Track conversions from leads to Meet & Greets to enrollments.

Elevate customer satisfaction ratings
– Work closely with daycare management to exceed expectations
. Enhance parent appreciation
– Ensure parents feel valued, increasing retention and referrals.

What You Bring

Proven sales & customer service experience
– You’re a natural at relationship-building and closing deals. Energetic, goal-driven mindset
– You love exceeding targets and finding creative ways to win business. Strong communication & follow-up skills
– You ensure every lead and customer gets white-glove service
. Ability to work flexible hours
– Some evenings and weekends required to build awareness and engage within the local community. Organized & adaptable
– You think on your feet and manage multiple tasks efficiently.

Team player with leadership potential
– You motivate and support others to achieve business goals. Ready to Drive Growth at Dogtopia? If you're passionate about sales, marketing, customer engagement, and (of course) dogs
, we want YOU! Apply today and help us build an unmatched parent experience at Dogtopia!