Regional Product Support Sales Manager

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within
Wagner.
Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8
• Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D

Insurance

• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth

401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

• Additional Benefits include: Supplemental life Insurance, Critical Illness +

Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Regional Product Support Sales Manager provides leadership for managed accounts by directing Product Support Sales Representatives (PSSR) and Mining
Site Performance Managers to grow Wagner parts and service business. This role partners closely with Caterpillar and internal Parts and Service leadership to ensure strategic alignment and achievement of company sales, profitability, and customer performance goals.

Pay Rate: $97,196.14 - $133,641.63 Annually
Pay rate is dependent upon education & experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Leads and holds the sales team accountable for achieving results aligned with
• Develops and executes regional marketing and sales strategies to increase
• Creates and manages annual business plans for PSSRs and Site Performance

Managers; tracks performance against goals and implements corrective actions as needed.

• Collaborates with sales, operations, and customers to conduct weekly,
• Ensures equipment population data is accurate and current across all systems
• Maintains the Caterpillar database (PLESN/Horizon) to support equipment
• Manages customer discount structure based on business volume and ensures

Wagner systems and partnership agreements are consistently met and updated.
Builds and strengthen partnership with Caterpillar and key suppliers.
Provide input into annual forecasts
Report on competitive pressures and market activity
Coordinate sales incentive programs and training initiatives
Develop and administer all applicable parts and service merchandising programs

• Partner with regional Parts and Service Managers to identify growth
• Oversee and assist in the resolution of customer parts and service issues to
• Maintains strong working knowledge of Caterpillar products and technologies

Develops and manages regional budget, ensuring strong financial performance
Other duties as assigned by manager
Supervisory Responsibilities:

• Direct reports may include: Product Support Sales Representatives, Site

Performance Managers, Product Specialists

• Directs the efforts of Product Support Sales Representatives (PSSR) and Site

Performance Managers (PSM)
Coordinates the development and training of PSSR’s and SPM’s
Provides performance feedback and conducts annual performance reviews
Assures team is fully utilizing CRM system (activities, opportunities, machine pop, etc.)
Required Education and Experience:
High School Diploma or GED
College Degree Preferred
7+ years’ experience in a product support or sales department in a heavy equipment dealership
5+ years administrative/clerical experience
5+ years customer service experience
5+ years sales experience
5+ years supervisory/management experience
3-5 years technical or mechanical experience
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Ability to adapt to changing conditions
Proven ability to seek new business opportunities
Sense of urgency
Proven customer relationship skills
Understanding of all aspects of a financial business plan
Advanced knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
Travel Requirements:

• 25%-50%

Work Environment:
Noise: Loud
Indoors and Outdoors
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.