IT Support Technician

IT Support Technician
Edinburgh Permanent £26,500 - £29,500
We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.
This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.
Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues.
Key Responsibilities

• Provide first and second-line technical support to end users
• Respond to support requests via phone, email and live chat
• Log, update and manage tickets accurately through to resolution
• Troubleshoot hardware, software and connectivity issues
• Support Microsoft 365 services and cloud-based technologies
• Assist users with desktop, laptop, server and network-related issues
• Escalate complex incidents where required, ensuring clear handover information is provided
• Deliver excellent customer service across a varied client base
• Maintain technical documentation and knowledge base articles
• Work collaboratively with colleagues to ensure service levels are achieved

Skills & Experience Required

• Previous experience within an IT support role, ideally 12 months or more
• Strong interest in technology and troubleshooting
• Experience supporting Microsoft-based environments
• Knowledge of Microsoft 365 administration and support
• Understanding of Windows desktop operating systems
• Basic networking knowledge including TCP/IP, DNS and DHCP
• Excellent communication and customer service skills
• Strong organisation and attention to detail
• Ability to prioritise workloads and manage multiple tasks effectively

Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.
What's on Offer

• Salary of £26,500 - £29,500 dependent on experience and technical ability
• Clear progression opportunities and technical specialisation pathways
• Regular mentoring and career development reviews
• 12 dedicated training days per year
• 6 charity days per year
• Contribution towards gym membership
• Private healthcare after six months' service
• Ongoing training and professional development support
• Exposure to a broad range of technologies and client environments
• Supportive and collaborative team culture

Location: Edinburgh City Centre
Hours: Monday to Friday, 9:00am - 5:00pm
This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression.