Job Title: Customer Account Manager – E-Commerce / Digital Operations

Job Title: Customer Account Manager – E-Commerce / Digital Operations

Location: Inverness, IL / Chicago, IL Area
Job Type: Full-Time
Work Arrangement: Onsite / In Person
Salary: Starting at $45,000/year
Industry: E-Commerce / Digital Commerce

Job Summary

We are seeking a Customer Account Manager – E-Commerce / Digital Operations to manage the implementation, launch, and ongoing optimization of customer e-commerce websites.

The Customer Account Manager will work closely with internal teams and customers to ensure e-commerce websites deliver a high-quality customer experience across desktop and mobile platforms.

The ideal candidate is self-driven, digitally minded, customer-focused, analytical, and comfortable working independently with minimal supervision.

Key Responsibilities

• Manage the implementation and setup of potential customers' e-commerce websites.
• Coordinate and support new e-commerce website launches.
• Implement and review product updates, website refreshes, promotions, and other digital content changes.
• Work closely with internal teams and customers to ensure successful website implementation and delivery.
• Conduct thorough website QA to ensure content and functionality meet quality standards.
• Review website experiences across desktop and mobile devices.
• Create and update website assets including banners, image tiles, and promotional graphics.
• Support the creation and implementation of digital/e-commerce content.
• Provide customer training and ongoing customer support.
• Assist customers with questions and issues related to their e-commerce websites.
• Collaborate with cross-functional teams to manage digital activities and project priorities.
• Support marketing operations and workflows related to creative, campaigns, trade activities, and digital initiatives.
• Monitor website content and identify opportunities for improvement.
• Analyze issues, determine appropriate solutions, and make recommendations.
• Manage multiple projects and priorities while meeting deadlines.
• Work independently while maintaining strong communication with internal teams and customers.

Required Qualifications

• Experience in e-commerce, digital operations, customer account management, website management, or a related field.
• Strong customer-service and customer-support skills.
• Experience working with e-commerce websites or digital platforms.
• Experience implementing or managing website updates, product changes, promotions, or site launches.
• Experience with website QA and content validation.
• Basic experience with Canva and/or Adobe Photoshop.
• Experience creating website assets such as banners, graphics, image tiles, and promotional content.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to manage multiple priorities and work with cross-functional teams.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Goal-oriented and entrepreneurial mindset.
• Passion for delivering an excellent customer experience.

Preferred Qualifications

• Portfolio demonstrating website design or e-commerce design work.
• Experience with HTML/CSS and building or modifying landing pages.
• Experience in marketing operations.
• Experience supporting creative, campaign, trade, or other digital workflows.
• Experience with e-commerce content management systems.
• Experience working with digital marketing or website implementation teams.

Technical Skills

Required/Preferred:

• E-Commerce Platforms
• Website Management
• Website QA
• Canva
• Adobe Photoshop
• HTML
• CSS
• Digital Marketing Operations
• Website Content Management
• Microsoft Office
• Customer Support Tools

Soft Skills

• Customer-focused
• Self-motivated
• Entrepreneurial mindset
• Strong communication
• Critical thinking
• Problem solving
• Analytical thinking
• Time management
• Multitasking
• Cross-functional collaboration
• Attention to detail
• Ability to work independently