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RemoteFull timeTechnology

Conversational AI Chat Bot Developer, Cognigy

TtecdigitalAustin🇺🇸United StatesPosted Sep 11, 2025

Quick overview

Salary$140k - $160k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationAustin, United States
Posted1 year ago
Call Center

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE Cognigy software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

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