Quick Overview
Job Description
• 6+ years’ experience in enterprise endpoint support/engineering with at least 2+ years in L3 or equivalent
advanced escalation role.
• Strong hands-on experience supporting SCCM/MECM in a medium-to-large enterprise environment.
• Proven experience with OSD/imaging and deployment automation for Windows endpoints.
• Demonstrated troubleshooting experience across Windows, macOS, and ChromeOS in managed enterprise
environments.
• Experience supporting or integrating with VDI platforms (Citrix/AWS/Azure Virtual Desktop or equivalent).
• Experience in 24/7 operations, on-call support, and handling major incidents and RA.
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