Assistant Deli Manager

Position Summary

The Assistant Deli Manager supports the Deli Manager in overseeing the daily operations of the Deli Department, ensuring exceptional customer service, food quality, merchandising, and department profitability. This position assists in leading department associates, maintaining food safety standards, managing inventory, and driving sales while creating a positive shopping experience for customers.

Key Responsibilities Department Operations

• Assist in managing daily Deli Department operations to ensure efficiency and productivity.
• Support ordering, receiving, stocking, and inventory management activities.
• Ensure proper product rotation, freshness, and quality standards are maintained.
• Monitor department conditions and maintain clean, organized, and fully stocked displays.
• Assist with department scheduling, labor management, and operational planning.

Customer Service

• Deliver exceptional customer service and promote a customer-focused culture.
• Assist customers with product selection, special orders, catering requests, and product inquiries.
• Address customer concerns promptly and professionally.
• Build customer loyalty through friendly interactions and product knowledge.

Merchandising & Sales

• Maintain attractive displays and ensure products are properly signed and priced.
• Execute promotional programs, seasonal displays, and merchandising initiatives.
• Monitor sales trends and assist in implementing strategies to increase department sales.
• Help identify opportunities to improve profitability and reduce shrink.

Leadership & Team Development

• Assist with training, coaching, and developing deli associates.
• Delegate tasks and monitor work performance to ensure department standards are achieved.
• Foster teamwork, accountability, and a positive working environment.
• Support hiring, onboarding, and associate development efforts.
• Serve as acting department leader in the absence of the Deli Manager.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, and health regulations.
• Monitor product handling, storage, preparation, and temperature controls.
• Maintain accurate food safety and operational records as required.
• Ensure associates follow company policies, procedures, and safety standards.

Inventory & Financial Controls

• Assist with inventory counts, ordering, and product replenishment.
• Monitor waste and shrink and implement corrective actions when necessary.
• Support department budgeting, labor management, and profitability goals.
• Ensure accurate receiving and handling of department merchandise.

Qualifications

• High school diploma or equivalent preferred.
• Previous deli, food service, grocery, or retail experience required.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and organizational skills.
• Knowledge of food safety and sanitation practices.
• Ability to work in a fast-paced environment and manage multiple priorities.

Physical Requirements

• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions for extended periods.
• Ability to work around food preparation equipment and in refrigerated environments.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Key Success Factors

• Strong leadership and team development skills.
• Commitment to food safety and product quality.
• Excellent customer service and communication abilities.
• Effective inventory, labor, and shrink management.
• Ability to drive department sales while maintaining operational excellence.
• Strong organizational skills and attention to detail.

    ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream