ServiceNow Technical Consultant DPR

Experience

• Strong hands-on experience in ServiceNow development and Digital Product Release Management (DPRM).

Required Technical Skills

• ServiceNow Digital Product Release Management (DPRM) modules
• JavaScript / Java
• ServiceNow Workspace
• Release lifecycle management
• Release governance
• Release calendars
• Orchestration views
• Release scorecards
• Release templates
• DPR dashboards and reporting

Key Technical Responsibilities

• Implement and configure ServiceNow Digital Product Release Management (DPRM) applications based on approved solution designs.
• Configure and manage:
  • DPR Workspace
  • Release lifecycle
  • Governance models
  • Release calendars
  • Orchestration views
  • Release scorecards
  • Release templates
• Develop persona-driven workspaces for Product Owners, Release Managers, QA, DevOps, and Change Managers.
• Configure business-unit-specific dashboards with enterprise-level KPI rollups.
• Configure tasks, approvals, workflows, and initial manual policies.
• Implement and maintain DPR Workspace and dashboards.
• Support DevOps and CI/CD pipeline implementations.
• Develop and maintain ServiceNow solutions using:
  • JavaScript
  • Jelly
  • XML
  • HTML
  • CSS
  • Web Services / REST / SOAP integrations
• Develop integrations with third-party tools such as:
  • JIRA
  • Jenkins
  • Azure DevOps
  • GitLab
• Create and execute SQL queries and LDAP queries for integration with databases and directory services.
• Work with Oracle and MySQL databases and Active Directory (AD).
• Design and implement repeatable development processes across Development, Test, Staging, and Production environments.
• Ensure solutions are reliable, scalable, maintainable, and highly available.

Testing & Quality

• Perform Unit Testing and support:
  • System Integration Testing (SIT)
  • Performance Testing
  • User Acceptance Testing (UAT)
  • Client-specific testing
• Maintain high standards for code quality, documentation, and development practices.
• Troubleshoot and resolve technical issues identified during testing and UAT.
• Provide production and user support as required.

ServiceNow & Process Knowledge

• ServiceNow Certified System Administrator (CSA) - Mandatory
• Strong knowledge of ServiceNow development best practices and standards.
• Knowledge of Agile/Scrum methodology.
• Basic understanding of ITIL V3/V4 and industry standards.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Understanding of release management, governance, and enterprise application processes.

Preferred / Good-to-Have Qualifications

• ServiceNow Implementation Specialist certification.
• ITIL V3/V4 Foundation certification.
• Experience with ServiceNow DPRM implementation projects.
• Experience integrating ServiceNow with enterprise DevOps and CI/CD ecosystems.

Key Responsibilities

• Understand application requirements, user stories, and functional specifications.
• Translate requirements into scalable and maintainable ServiceNow solutions.
• Follow established ServiceNow development standards, best practices, and coding guidelines.
• Participate in daily Agile/Scrum stand-up meetings and understand changes to requirements and user stories.
• Independently manage assigned development tasks and deliver them within defined timelines and quality standards.
• Take ownership of the code quality for assigned deliverables.
• Perform unit testing and maintain appropriate technical documentation.
• Provide technical support during UAT.
• Assist users in understanding and validating implemented functionality.
• Provide training and knowledge transfer to end users when required.
• Collaborate effectively with Product Owners, Release Managers, QA, DevOps, Change Managers, and other stakeholders.