Nexthink Platform Lead

Job#: 3050974

Job Description

DEX Lead / Nexthink Platform Consultant

Remote with occasional travel

Initial 1 year contract, possible extension or conversion

Role summary

Own & deliver the Nexthink platform to improve Digital Employee Experience using telemetry, analysis, & operational workflows. Lead implementation, configuration, integrations, content management, & stakeholder enablement. Translate business outcomes into Nexthink dashboards, investigations, campaigns, & controlled remote actions that drive measurable improvements.

Key responsibilities

Own day-to-day Nexthink Infinity &/or V6 platform administration & roadmap (tenant configuration, governance, & operational health).

Configure & manage Nexthink licensing & modules (e.g., Infinity core, Adopt, Amplify, AppEx, AI Drive, CollabEx, Campaigns, Experience Central, Flow, Spark,) aligned to scope & outcomes.

Plan & oversee deployment of Nexthink Collectors (and browser extensions where applicable) across endpoints & VDI; validate telemetry coverage & data quality.

Implement & maintain Nexthink integrations (e.g., ServiceNow, Azure AD/Entra ID, Microsoft Teams/Zoom connectors where in scope).

Build & maintain Nexthink dashboards, investigations, & reporting; create & maintain NQL queries to extract & model telemetry data.

Configure application/binary lists, SaaS application visibility, & software metering to support monitoring & analysis.

Configure Amplify workflows (e.g., checklists & mapped/allowed remote actions) for safe service desk execution.

Develop & maintain Nexthink Remote Actions (PowerShell/bash) & Workflows to support diagnostics & remediation aligned to organizational standards.

Manage platform lifecycle: product updates, collector update strategy, & importing/configuring Nexthink Library content packages.

Produce executive stakeholder-ready documentation (implementation decisions, runbooks, results reporting) & communicate progress/status.

Required skills

PowerShell, Bash, Json, Javascript coding proficiencies for building & maintaining Nexthink Remote Actions.

Hands-on Nexthink Infinity &/or V6 platform administration & delivery experience.

Strong proficiency with NQL, investigations, dashboards, & reporting.

Experience deploying & managing Nexthink Collectors (endpoint & VDI), including coverage validation & ongoing updates.

Experience with Nexthink integrations (ServiceNow & identity/collaboration connectors, as applicable).

Ability to analyze telemetry, summarize findings, & translate insights into prioritized recommendations & measurable outcomes.

Strong stakeholder communication & documentation skills in enterprise environments.

Strong Excel & PowerPoint skills for modeling, segmentation, & summarizing telemetry outputs (e.g., pivot tables & reporting).

Experience supporting persona-driven analysis & workshops using Nexthink findings.

Familiarity with large-scale enterprise EUC/VDI environments & service desk enablement.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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