2nd Line Engineer

2nd Line Engineer | Huntingdon, United Kingdom | Remote | £36,900.00-£46,100.00

This employer is a globally recognised technology and solutions leader known for safeguarding critical capabilities and driving transformation in frontline services. They tackle some of the most complex challenges across defence, healthcare, government, and transportation. This organisation fosters a purpose-driven, collaborative, and inclusive culture where innovation and employee growth are paramount.

The Role

• Provide crucial support in core services, rectifying faults and supporting problem management, continuous service improvement, and change requests.
• Conduct advanced troubleshooting on highly utilized systems with numerous active users across various security levels.
• Manage and maintain servers, including virtual machines, ensuring high availability and performance, along with the creation and deployment of new equipment.
• Perform periodic maintenance and patching of all domains using WSUS and SCCM, including Microsoft and security updates.
• Document system configuration changes and accurately record work completed.
• Participate in infrastructure-related projects, contributing to build and testing phases.

What You'll Need

• Proven experience in providing second-line technical support.
• Strong technical expertise in troubleshooting and fault rectification of a variety of issues.
• Experience with Windows Server, virtualisation technologies, and patch management tools (WSUS, SCCM).
• Excellent communication skills, both verbal and written, including technical documentation.
• Adaptability and flexibility to change focus under evolving situations.
• A commitment to customer service excellence and teamwork.

What's On Offer

• A competitive salary range reflective of the role's responsibilities and your expertise.
• Access to flexible benefits including life assurance, health schemes, and gym memberships.
• Generous annual leave entitlement, including public and privilege holidays.
• Opportunities for professional development and career growth within a leading technology organisation.

Apply via Haystack today!