Head of Environmental

• Reporting to the Head of Technical Solutions, this individual will lead the Environmental Business
• The Job Holder will have overall responsibility for operational, technical and strategic aspects of Environmental

• Execute on our strategic growth plans
• Lead with a people-centric approach around employee engagement and experience with a focus on hiring, retaining and developing top talent.
• Drive a culture based on collaboration and accountability to lead through strong communication, empowerment, reward, and coaching.
• Translate the strategy into practical plans while partnering cross-functionally with peers who can affect change.
• Deliver operational excellence and efficiencies to maintain and drive margin through the team.
• Product development, Value Proposition, and new markets for growth to be identified to support the strategy.
• Work in conjunction with the Finance Department in developing draft budgets and have overall responsibility for financial performance.
• Generate a client centric culture.
• Ensure best in market service and quality delivery.
• Create and implement innovation inc IT i.e digital solutions.
• Succession Planning & training requirements with L&D.

Essential Criteria

Leadership & People Management

• Ability to motivate staff and set objectives and strategy to achieve growth.
• Strong people management experience.
• Ability to lead and grow the Environmental business.
• Role modelling leadership behaviours to enhance the Crawford brand and internal culture.
• Leader rather than a manager.
• Own it, do it – takes total accountability for performance.

Industry & Technical Knowledge

• Previous experience leading a specialist environmental consulting or loss adjusting business.
• Deep understanding of the insurance industry.
• Proven track record in operations management.
• Strong operational background.

Commercial & Financial Management

• Proven experience in driving Gross Profit contribution and achieving financial targets.
• Previous experience leading a specialist environmental consulting or loss adjusting business.
• Ability to interpret and analyse financial management reports.
• Track record of delivering results.

Communication & Client Focus

• Excellent communication and presentation skills.
• Effective and clear communicator.
• Puts client first.
• Has a market presence and can represent the Crawford brand to new and existing clients.

Personal Effectiveness

• Proven ability to meet deadlines.
• Flexible approach, including ability to travel throughout the UK as required.

Desirable Criteria

Market & Industry Profile

• Established market presence and recognised industry profile beyond existing client base.
• Existing network of key insurer, broker or corporate client relationships.
• Experience of driving growth across multiple service lines or regions.

Strategic Leadership

• Experience leading organisational change and cultural transformation.
• Experience developing long-term growth strategies and market expansion plans.
• Experience influencing senior stakeholders at executive level.