Data Center Technician (Level 3)

Role Summary
A highly skilled Data Center Technician (Level 3) is responsible for supporting the installation, maintenance, troubleshooting, and optimization of enterprise-scale data center infrastructure. This role demands extensive technical expertise and the ability to operate independently in a fast-paced, mission-critical environment, ensuring operational excellence through proficient hardware management and team collaboration.

Responsibilities

• Install, configure, troubleshoot, and decommission enterprise server, storage, and network hardware components.
• Perform advanced rack and stack activities, including rail installation, structured cabling, power distribution, and hardware integration.
• Diagnose and resolve hardware failures involving servers, GPUs, storage systems, networking equipment, and infrastructure.
• Execute firmware updates, BIOS configuration changes, hardware replacements, and perform system validation.
• Support large-scale hardware deployments, refreshes, migrations, and expansion projects.
• Conduct root cause analysis on infrastructure issues and implement corrective actions to prevent recurrence.
• Monitor data center health, environmental conditions, and equipment status utilizing DCIM and monitoring tools.
• Follow established operational procedures, change management processes, and documentation standards.
• Collaborate with engineering, operations, networking, facilities, logistics, and vendor teams to resolve complex technical issues.
• Mentor L1 and L2 technicians by providing technical guidance, training, and escalation support.

Qualifications

• 5+ years of experience supporting enterprise or hyperscale data center environments.
• Strong knowledge of x86 server architecture, GPU-based systems, storage platforms, and enterprise networking equipment.
• Proven experience with rack and stack deployments.
• Skilled in structured copper and fiber cabling procedures.
• Hands-on experience with server diagnostics and hardware repair.
• Familiarity with power distribution systems (PDUs).
• Proficiency with remote management tools such as iLO, iDRAC, IPMI, or Redfish.
• Understanding of Layer 1 and basic Layer 2 networking concepts.
• Ability to interpret rack elevations, network diagrams, cable matrices, and technical documentation.
• Working knowledge of Linux operating systems and command-line troubleshooting.
• Experience using ITSM platforms such as ServiceNow or Jira.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent written and verbal communication skills.

Publishing Pay Range: $46.72 - $49.93 hourly

This position is based in office and requires employee to work on-site.