Medical Assistant - Ear, Nose & Throat (E.N.T.)

The Medical Assistant is responsible for positive patient relations, accurate telephone communication, verification of patient information by interviewing patient and confirming purpose of visit. Responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary. This position will also be trained and will be responsible for appointment scheduling, and to perform routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Duties and Responsibilities:

• Greets patients, take appropriate vital signs, review current medications and record in medical record.
• Assists with tracking and monitoring department specific data.
• Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Sets up exam room/procedure rooms appropriately based on patient visit needs.
• Sweeps clinical areas to monitor inventory based on standard work.
• Cleans/re-processes equipment and supplies based on standard work and department guidelines.
• Addresses patient, physician, and staff concerns and raises accordingly.
• Provides assistance in QA measures for suites, including recording QC testing on designated equipment.
• Provides assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Monitors their own workflow to find opportunities for improvement.
• Participates in daily huddles and staff meetings.
• Adheres to all infection prevention standards, department policies and guidelines.
• Assists as a chaperon when needed upon completion of the required Chaperon Training.

Education:

• High school diploma/GED required.
• Medical Assisting from an accredited educational program and/or Medical Assistant Certification from Board approved Medical Assistant Organization required.

Licenses and Certifications:

• Basic Life Support Certification (BLS) from the American Heart Association or American Red Cross for Healthcare Providers required.
• Certified Registered Medical Assistant from board approved Medical Assistant Organization highly preferred.

Experience:

• Two (2) years of experience working as a Medical Assistant in an outpatient clinical/medical office setting preferred.