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IVR BA with AI

K Anand CorporationCharlotte, NC🇺🇸United StatesPosted 3 Sept 2026

Why This Role Stands Out

This role offers a fantastic opportunity to shape the future of customer interaction by leveraging cutting-edge AI and ML within IVR systems, fostering significant career growth. You'll thrive here if you possess a strong background in Python, NLP, and ML libraries, coupled with a passion for innovation in the contact center space. Apply now to join a forward-thinking team and make a real impact.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Charlotte, NC, United States
Posted
5 days ago
MySQLOracleSQLMLOpsMLflowNLPNumPyAirflowHugging FaceLLMPandasPython

Job Description

Minimum years of experience needed in the required skills- 5+ Minimum over all work experience required - 6+ Domain - IVR/Contact center Any certification required - NA

Mandatory skills required : AI ML Very strong proficiency in Python Proven expertise in NLP, including Text classification Clustering Python ML NumPy, Pandas, Scikitlearn, XGBoost spaCy, Hugging Face Transformers, NLTK, SentenceTransformers

Nice to have skills

LLM Frameworks LangChain, LlamaIndex, OpenAI SDK Agentic AI (Good to Have) LangGraph, AutoGen, CrewAI Data & SQL Oracle, MySQL, SQLAlchemy Vector Databases FAISS, Pinecone, Weaviate, Qdrant LLMOps MLOps (Good to Have) MLflow, Weights & Biases, BentoML, Airflow

Complete job description -Good understanding about Contact Center TechnologyCCT Concepts 7 years of experience in technical writing of business requirements Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems.

 

Interview mode - In person/Virtual -Virtual for initial round, if required in-person for final round How many rounds of interview - 3 at the max

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