Application Support Specialist (Report)

Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Specialist for a contract assignment with one of our premier Insurance clients in Boston, MA . This role will be remote.
Responsibilities :

• Provide clear, timely, and professional communication to internal customers regarding their tickets
• Collaborate with senior team members and other support teams to identify defects and assess user impact
• Learn and understand new functionality implemented in monthly releases
• Identify opportunities for continuous improvement
• Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
• Participate daily in required team and support group meetings

Required Skills :

• 5 years of IT experience
• Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
• Proficient with Microsoft Office (Word, Outlook, Excel)
• Experience with Guidewire Suite
• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
• Ability to think creatively and "outside the box"
• Experience writing clear technical "how-to" guides

Preferred Skills :

• 1-3 years of insurance industry experience (preferred)
• Experience conducting user access reviews (preferred)
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.