Integrated Logistics Support Manager (MILSM) (SC Cleared) - Permanent

Key Responsibilities

• Integrated Logistics Support Management
  • Lead the development, implementation and maintenance of the ZODIAC Integrated Logistics Support strategy.
  • Ensure compliance with Def Stan 00-600 and supportability requirements.
  • Develop, maintain and assure Integrated Logistics Support Plans (ILSPs) throughout the programme life cycle.
  • Ensure supportability requirements are captured, managed and evidenced throughout delivery activities.
• Through-Life Support Planning
  • Develop and maintain sustainable support solutions that enable operational readiness and enduring capability.
  • Produce and maintain Through-Life Management Plans and In-Service Support Plans.
  • Coordinate support planning across hardware, software, hosting environments, training, documentation and service management functions.
  • Support the transition of capability into service and ongoing sustainment.
• Supportability Engineering
  • Lead analysis of reliability, availability, maintainability and supportability requirements.
  • Ensure supportability considerations are reflected in system design decisions and architectural trade-offs.
  • Develop support concepts that optimise operational effectiveness while minimising through-life support costs.
  • Oversee obsolescence, asset management and configuration management considerations.
• Managing Agent and Supplier Assurance
  • Act as the MOD intelligent customer for ILS activities delivered by the Managing Agent and supporting suppliers.
  • Review, challenge and assure supplier-produced supportability artefacts and recommendations.
  • Monitor supplier performance against contractual supportability obligations.
  • Ensure support arrangements remain aligned with operational and business requirements.
• Service Transition and Operational Readiness
  • Lead support planning for transition into service and achievement of Initial Operating Capability (IOC) and Full Operating Capability (FOC).
  • Coordinate operational readiness assessments and supportability assurance activities.
  • Ensure support organisations are appropriately trained, equipped and prepared to sustain the capability.
  • Support trials, exercises and operational evaluation activities where required.
• Stakeholder Management
  • Build effective working relationships across Army HQ, Defence Digital, NADG, Front Line Commands, support organisations and industry partners.
  • Provide expert logistics support advice to programme leadership, users and technical teams.
  • Coordinate supportability activities across multiple stakeholders and delivery teams.
• Governance, Assurance and Risk Management
  • Provide supportability assurance to programme governance forums and senior stakeholders.
  • Maintain logistics risk registers and develop effective mitigation plans.
  • Identify and manage risks affecting operational availability, resilience and sustainment.
  • Support internal and external assurance reviews, audits and investment approvals.
• Key Deliverables
  • Integrated Logistics Support Plans (ILSPs)
  • Through-Life Management Plans
  • In-Service Support Plans
  • Supportability Strategies and Supportability Cases
  • Support Concepts
  • Service Transition Plans
  • Sustainment and Maintenance Plans
  • Obsolescence Management Plans
  • Business Continuity and Service Recovery Plans
  • Reliability, Availability and Maintainability (RAM) Assessments
  • Operational Readiness Assessments
  • Logistics Risk Registers
  • Supplier Performance and Supportability Assurance Reports
  • Governance and Assurance Reports
• Essential Qualifications
  • Recognised Integrated Logistics Support (ILS) qualification or equivalent professional experience.
  • Defence logistics, engineering or supportability management qualification.
  • APMP Practitioner.
  • MSP Foundation or Practitioner.
  • PRINCE2 Practitioner.
  • ITIL Foundation (or higher).
  • Degree in Engineering, Logistics, Information Systems, STEM discipline or equivalent professional experience.
• Essential Experience
  • leading Integrated Logistics Support activities within complex Defence programmes.
  • developing and implementing through-life support solutions for military, digital or information-enabled capabilities.
  • applying Def Stan 00-600 and Defence supportability frameworks.
  • managing and assuring supplier-delivered supportability activities.
  • supporting capability transition into service and in-service sustainment.
  • working across Defence, industry and operational stakeholder communities.
  • identifying and managing supportability, availability and sustainment risks.
  • developing supportability strategies, plans and assurance evidence for senior decision makers.
• Desirable Experience
  • Previous appointment as an Integrated Logistics Support Manager (ILSM) within Defence Digital, DE&S, Front Line Command or equivalent Defence organisation.
  • Experience supporting CIS, digital, cloud-hosted or military information systems.
  • Understanding of Army ISTAR processes and operational information flows.
  • Understanding of deployed military operations and tactical communications environments.
  • Experience working within Defence acquisition, delivery or support organisations.
  • Familiarity with ITIL service management processes and digital service transition.
  • Experience supporting operationally deployed or expeditionary capabilities.
• Person Specification
• The successful candidate will demonstrate the ability to operate effectively within a complex Defence environment, balancing operational needs, programme priorities and supportability requirements to deliver sustainable military capability.
• Leadership and Influence
  • Able to lead supportability activities across a diverse stakeholder community without direct line management authority.
  • Confident influencing technical, commercial and programme decisions.
  • Demonstrates personal accountability and ownership of outcomes.
• Stakeholder Management
  • Builds strong relationships across MOD, Army HQ, Defence Digital, industry partners and support organisations.
  • Communicates complex technical and logistics issues clearly to both specialist and non-specialist audiences.
  • Able to operate effectively within a Matrix-managed environment.
• Strategic Thinking
  • Understands the relationship between supportability, operational effectiveness and through-life cost.
  • Considers long-term sustainment implications when evaluating capability and service decisions.
  • Balances immediate operational requirements with future support needs.
• Analysis and Problem Solving
  • Demonstrates strong analytical capability and professional judgement.
  • Identifies supportability risks and develops pragmatic, evidence-based solutions.
  • Uses data and assurance evidence to support decision-making.
• Planning and Delivery
  • Able to manage competing priorities across multiple workstreams.
  • Demonstrates strong organisational skills and attention to detail.
  • Delivers high-quality outputs to agreed timescales.
• Collaboration and Adaptability
  • Works effectively across programme, engineering, commercial, operational and supplier teams.
  • Encourages collaboration and knowledge sharing.
  • Remains effective in complex, uncertain and fast-paced environments.
• Behaviours
• The following behaviours will be assessed during recruitment and selection:
  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace
  • Working Together
  • Seeing the Big Picture