Software Sales Executive

Job Description
Sales Manager
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Sales / BD&P
Employment Type:
Full-Time Exempt
Location
: In-Office (Pensacola)
The Sales Manager is responsible for driving company growth by developing strategic partnerships, expanding firm relationships, and increasing brand presence across the legal industry. This role owns outreach strategy, pipeline management, follow-up execution, and overall sales performance, ensuring opportunities are consistently progressed and converted.

The Sales Manager maintains awareness of industry trends, competitive positioning, and emerging opportunities, while ensuring the Retrēv brand is represented professionally and consistently. Internally, this role creates structure and accountability across the sales function, ensuring the team is aligned, supported, and operating as a unified, high-performing group. The Sales Manager works cross-functionally with leadership and internal teams to ensure seamless execution from initial outreach through long-term partnership success. Sales Leadership & Business Development

• Lead the company’s sales function, driving new business growth across target markets while improving market share and overall return on investment.
• Develop and execute sales strategy, ensuring consistent pipeline growth, strong positioning, and effective follow-through across all opportunities.
• Build and manage high-value relationships with prospective and existing firms, focusing on long-term partnership and expansion
• Stay closely aligned with industry trends, firm needs, and market shifts to ensure the right services are positioned at the right time.
• Oversee sales pipeline activity, lead tracking, and opportunity management to ensure strong follow-through and accountability.
• Identify and pursue new markets, referral channels, and strategic partnerships that drive meaningful growth and strengthen the company’s presence.

Sales Process Management

• Own and maintain structured sales workflows, outreach systems, and reporting processes that drive consistency and performance.
• Track and manage all outreach activity, proposals, meetings, follow-up, and conversion to ensure opportunities are actively progressing.
• Ensure all sales commitments and positioning align with company capabilities, turnaround expectations, and service standards.
• Continuously assess and improve sales processes to increase efficiency, consistency, and conversion.
• Develop and refine sales materials, messaging, and value positioning to remain competitive and effective.

Firm Relationship Management

• Serve as the primary point of contact for key prospective and existing firm relationships.
• Coordinate with operations and internal departments to ensure sales expectations are realistic and aligned with service delivery.
• Work closely with leadership to ensure a smooth transition from sales through implementation and ongoing account support.
• Partner with marketing to ensure sales materials, messaging, and overall positioning are accurate, relevant, and aligned with the company’s brand.

Establish clear expectations, performance standards, and accountability across sales activity.

• Coach and develop team members, leveraging individual strengths while addressing gaps to drive overall performance.
• Reinforce consistent outreach, follow-up sequences, firm touchpoints, and relationship-building strategies.
• Experience in sales, firm relations, legal support, business development, or a similar relationship-driven role.
• Strong relationship-building, presentation, and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• and relationship-building skills.
• Experience in legal support, healthcare support, records retrieval, or BPO services.
• Experience with CRM systems, lead tracking, reporting, and outbound sales strategy.
• Strong understanding of sales process management, pipeline development, and long-term relationship building.

In the first 90 days, a successful Sales Manager will have:

• Built a clear and organized view of the sales pipeline and current business development activity.
• Improved structure, consistency, and accountability in outreach and follow-up efforts.
• Helped position the company in a positive, professional, and trustworthy way.
• Contributed to stronger lead generation, better conversion follow-through, and improved sales coordination across departments.