Systems Analyst (Endpoint Engineering)

At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

We are searching for a Systems Analyst (Endpoint Engineering) – someone who works well in a fast-paced setting. In this position, you will develop clinical/business solutions by investigating processes to understand data and communications flow with individual tasks and transactions within Integrated Delivery System.
Think you’ve got what it takes?

•    Demonstrate initiative and a proactive approach to identifying, analyzing, and resolving endpoint management challenges.
•    Administer and support Omnissa Workspace ONE UEM and related endpoint management technologies.
•    Manage device enrollment, provisioning, compliance policies, configuration profiles, and co-management/hybrid endpoint environments.
•    Support Windows 11/10 lifecycle activities, upgrades, patching, driver management, BIOS updates, and compliance initiatives.
•    Provide deep technical expertise in operating system design, endpoint management, troubleshooting, performance optimization
•    Administer and maintain Active Directory Group Policy Objects (GPOs) to enforce security standards, configure endpoint settings, and support enterprise-wide device management and compliance requirements.
•    Monitor endpoint health, compliance, and deployment metrics, using operational data to drive continuous improvement.
•    Perform advanced troubleshooting and root-cause analysis to resolve endpoint-related issues and improve service reliability.
•    Develop and maintain technical documentation, operational procedures, runbooks, and knowledge-sharing resources.
•    Partner with Security, Infrastructure, Service Desk, and Application teams to design, implement, and support endpoint solutions.
•    Participate in project planning, testing, implementation, and operational transition activities.
•    Utilize ITIL-based processes and ServiceNow to support incident, change, problem, and service management activities.

• Required H.S. Diploma or GED
• Required 4 years' experience in information systems
• Bachelor’s degree will substitute four (4) years of work experience
• Master’s degree will substitute for two (2) years of work experience.
• Up to one (1) year of clinical patient care and/or clinical research experience may substitute for the one (1) year of required information systems experience on a month-to-month basis