Customer Success & Sales Operations Specialist

Job Description
Job Description
Customer Success & Sales Operations Specialist
Location: Libertyville, IL area
Schedule: Full-time, onsite
Salary: $78,000–$85,000
Search Made Easy is working with a growing healthcare products company looking for a Customer Success & Sales Operations Specialist.
This isn't a traditional customer service role. You'll join at an interesting point in the company's growth, supporting a developing connected-health program while working across customer service, sales operations and distribution. The right person will have an opportunity to take ownership, improve processes and help shape how the function develops.

What You'll Do
You'll support both an emerging healthcare technology program and the company's broader customer service operation.

You'll

• Support healthcare customers with orders, product questions and program needs
• Help customers and end users navigate product setup and connectivity
• Build strong relationships with customers and internal teams
• Coordinate orders, inventory, fulfillment, backorders and related customer issues
• Work across customer service, sales, supply chain, distribution and technology
• Support reporting and identify trends, problems and opportunities
• Learn the operational and technical side of the company's connected products
• Find ways to improve processes and the customer experience
• Take ownership of problems and follow them through to resolution

As the program grows, so can the position. There is an opportunity to become a subject-matter expert, take on greater responsibility for key customer relationships and grow further into customer success and sales operations.
What We're Looking For
We're less concerned with a perfect title and more interested in what you've actually done.
You may come from customer success, customer service, account management, sales operations, order management, supply chain or another customer-facing operational role.
We're especially interested in someone who:

• Understands how orders, inventory, customers and distribution fit together
• Is comfortable learning and working across multiple systems
• Builds strong relationships with customers and internal teams
• Looks beyond the transaction and understands the bigger customer experience
• Has demonstrated increasing responsibility and ownership
• Can point to something they've improved, built or taken from an idea to a working process
• Handles conflict professionally and communicates with emotional intelligence
• Is willing to jump in, solve problems and work through an environment that's actively improving
• Experience in healthcare, medical products, pharmaceutical, distribution or a similarly complex B2B environmentis helpful, but not required.
• Experience with ERP, CRM, EDI, order-management or supply-chain systems is also valuable. A specific platform is not required.

Why This One Is Interesting
This is a good opportunity for someone who understands how a business operates and is ready for more ownership.
The company is growing and investing in new healthcare technology, systems and processes. You'll have visibility across the business and an opportunity to influence how the function develops.
If you're the person who naturally asks, "Why are we doing it this way, and can we make it better?" you'll probably enjoy this role.
Compensation & Benefits
Base salary: $78,000–$85,000
Benefits include medical insurance, paid time off and a 401(k) retirement plan. Additional eligibility and plan details will be discussed during the interview process.
Privacy & Compliance
Search Made Easy is an equal opportunity recruitment firm. We welcome qualified candidates and provide reasonable accommodations during the recruitment process upon request.

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Questions or accommodation requests? info@thesme.org