Account Manager - Security and Facility Services

Allied Universal is seeking an Account Manager to oversee key security and facility service accounts. In this role, you will be the primary contact for clients, ensuring safety, vigilance, and strong service delivery. You will coordinate with operations teams to align staffing, technology, and procedures to client needs, monitor performance, and support incident resolution. The position includes preparing reports, participating in business reviews, and identifying opportunities to expand services. You'll benefit from structured training, clear career paths, and exposure to diverse industries nationwide.

Responsibilities

• Manage a portfolio of client accounts across security and facility services
• Serve as primary point of contact, ensuring high levels of customer satisfaction
• Coordinate security and facility service delivery with internal teams and site supervisors
• Develop account plans, track performance metrics, and prepare client reports
• Identify opportunities to expand services and support contract renewals
• Assist with incident resolution, escalations, and client issue follow-up
• Ensure compliance with company policies, safety standards, and client requirements
• Collaborate with operations to schedule staffing and support special projects
• Participate in client meetings, site visits, and business reviews
• Maintain accurate records in company systems and CRM tools

Required Skills

• Client relationship management
• Account planning and retention
• Contract and service-level understanding
• Security or facility services operations knowledge
• CRM software proficiency
• Data reporting and performance tracking
• Microsoft Excel and Power
• Point
• Issue and escalation management
• Communication and presentation skills
• Time management and organization