IT Project Manager

Job Title: IT Project Manager

Location:  Kohler, Wisconsin

Duration: 6 +months  

Job Responsibilities

1. Project Management & Delivery Governance

• Lifecycle Management: Facilitate the definition of project scope, goals, milestones, and resource requirements from concept through successful implementation.
• Agile/Waterfall Execution: Lead sprint planning, daily stand-ups, and retrospectives to guide the project lifecycle, utilizing Agile methodologies to drive incremental value.
• Stakeholder Visibility: Create transparent reporting, dashboards, and visibility into project progress, managing cross-team dependencies, bottlenecks, and delivery risks.
• Cross-Functional Collaboration: Partner closely with technical and product teams to prioritize, scope, and deliver complex, data-heavy IT projects.

2. Price Margin Optimization (Core Workstream)

• Process Optimization: Guide internal teams and our external vendor through process mapping (current state, future state, and system changes) for two key areas: Promotions and Price Management.
• Change Management: Drive the change management strategies required to successfully bring new pricing processes and system changes to life.
• Data Foundations & Analytics: Oversee the discovery and execution of core pricing data foundations—managing the ingestion, cleaning, and transformation of data to build interactive, AI-enabled analytics tools.

3. AI for Customer Service (Support Workstream)

• Lightweight PM/SM Support: Coordinate internal teams and the external vendor to adapt the established data foundations for customer service-specific data needs.
• Pilot Execution: Help build robust delivery processes that empower internal teams to own, track, and successfully execute active AI customer service pilots and use cases.