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Support Engineer 2

OracleBengaluru🇮🇳India

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationBengaluru, India
OracleSQLMicrosoft ExcelPharmacyProcess ImprovementJiraAgileData Analysis

Job description

The ClientWorks Product Delivery team is seeking a Support Engineer 2 to support Oracle Health (Millennium)products through system\software configuration for the Oracle Health Multi-Tenant customer base. In this role, you will serve as a primary point of contact for ClientWorks Product Managers, responding to system\software configuration change requests for current and future state product needs, collaborating with internal teams to address customer configuration needs and maintain accurate documentation. You will also contribute to AI-enabled operational efficiency by identifying repetitive activities, using approved automation tools and AI assistance, and supporting improvements that reduce manual configuration effort and help the team scale.

Key responsibilities:
  • Serve as a primary contact to support ClientWorks Product Managers, triaging and configuring system\software requests.
  • Collaborate with internal teams to investigate and resolve configuration-related requests across our supported Multi-Tenant customer and internal Sales domains.
  • Support domain access activities for internal stakeholders.
  • Maintain complete Jira records, configuration documentation, and reusable guides for common requests.
  • Use SQL and advanced Microsoft Excel capabilities to support data analysis, configuration validation, and operational reporting.
  • Identify opportunities to automate manual configuration activities and contribute to workflow improvements using approved tooling and AI assistance.
  • Communicate request status, dependencies, and issues clearly; prioritize competing requests and escalate when necessary.
  • Participate in Agile team activities, knowledge sharing, and continuous process improvement.
Required qualifications:
  • In depth configuration experience using Oracle Health (Millennium) products.
  • At least three years of relevant experience in service management and change management.
  • Familiarity with AI tools and practical experience applying them responsibly to improve productivity and streamline routine tasks.
  • Strong SQL skills and advanced Microsoft Excel proficiency.
  • Experience using Jira to track, prioritize, and document requests.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work independently on assigned requests, manage competing priorities, and collaborate effectively with internal stakeholders.
  • Ability to identify repetitive work and contribute to automation and process improvement.
  • Availability to work the required shift of 3:30 PM IST to 12:30 AM IST the following day.
Preferred qualifications:
  • Oracle Health (Millennium) Pharmacy product configuration experience.
  • Experience with automation scripting or tools used to streamline configuration and support activities.
  • Familiarity with Agile methodologies and responsible use of AI-assisted productivity tools.

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