National Accounts Associate

SUMMARY

Responsible for the inside support for the corporate contacts at the assigned National Accounts. Support a designated National Account Sales Manager/Executive and provide the day-to-day support needs to include: projects, rollouts, pre-packs, new location openings, quoting, sourcing, reporting, orders, ordering samples, and all miscellaneous support requests.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:  High School diploma or GED equivalent with 4+ years similar experience in a Sales/Distribution office environment OR a Bachelor's degree with a minimum of 1 year of similar experience in a Sales/Distribution office environment OR equivalent combination of education and experience. Advanced proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint). Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. Excellent communication, and time management skills.

Preferred:  Bachelors Degree, One year of experience in Food Service industry in an office setting,   

SAP experience, AutoQuotes experience and Advanced Excel user with experience in building spreadsheets, pivot tables, and v-lookups, experience handling sensitive information and ability to maintain confidentiality.

ESSENTIAL DUTIES

• Provide world class service to Corporate Contacts at assigned National Accounts.

• Subject matter expert on assigned National Accounts and their program with Don.

• Research and find new items to meet the program initiatives. 

• Prepare formal quotes in AutoQuotes and Excel as well as prepare materials in Excel for proposals, presentations, or program needs. 

• Set up vendors, NMR's, and contracts. 

• Work with National Accounts Sales to ensure coordination and on-time completion of projects as assigned. 

• Utilize in house reporting tools & SAP for daily, weekly, and monthly reporting needs. 

• Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders. 

• Research and resolve corporate customer problems and/or questions. 

• Maintain Order Guides, Web Templates and Opening Templates. 

• Assist in order placement and product check in for pre-packs and rollouts.  

• Coordinate special projects with Supply Chain Management.   

• Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items. 

• Work with National Accounts Credit Team on account setups. 

• Troubleshoot and resolve internal and external customer issues. 

• Manage, research, and process correspondence from National Account customers and National Account Sales to determine customer needs. 

• Responsible for staying current on contract changes.

• Build relationships and foster sales opportunities with the corporate level customers. 

• Perform other duties as assigned.