Hospitality Service Professional

How you'll contribute

Restaurant Service & Operations

• Delivering professional food and beverage service that exceeds guest expectations.
• Demonstrating industry-leading hospitality standards and modelling professional service behaviour.
• Supporting opening and closing procedures and maintaining operational readiness.
• Assisting with reservation management, seating strategies, floor plans, and guest communications.
• Collaborating with the Restaurant Operations Supervisor to ensure smooth service execution.
• Supporting beverage service, POS transactions, cash handling, and daily operational activities such as cash reconciliation for reporting, and assisting with inventory management.
• Maintaining a clean, organized, and professional dining environment.
• Supporting operations across other School venues as operational requirements dictate.

Student Learning & Professional Role Modelling

• Modelling exceptional service standards and professional conduct for students.
• Assisting students in developing confidence and professionalism in guest interactions.
• Helping create a positive, welcoming, and inclusive learning environment.
• Collaborating with faculty and supervisors to support successful student learning experiences.

Events & Hospitality Support

• Supporting event setup, service, and teardown.
• Assisting with weddings, corporate events, culinary experiences, and special functions.
• Delivering exceptional guest experience during events.
• Supporting event logistics and operational execution.
• Providing operational support across multiple hospitality venues as required.
• Supporting the School's culture of hospitality, professionalism, and lifelong learning.

Student Ambassador & Professional Development

• Participate in student engagement activities, orientations, tours, and hospitality showcases.
• Take part in leadership, service excellence, and Train-the-Trainer development opportunities.
• Continuously build hospitality, coaching, and leadership skills through feedback and learning.
• Contribute to continuous improvement initiatives while supporting a culture of hospitality and lifelong learning.

Qualifications

• Diploma in Hospitality, Culinary, Tourism, or related post-secondary diploma is preferred
• Minimum of 1-2 years service experience in a hospitality environment
• Must possess current Proserve Certification or equivalent
• Experience in fine dining or upscale hospitality would be considered an asset
• Foodsafe certification or equivalent would be considered an asset
• An equivalent combination of experience and education may be considered
• Valid First Aid Certification is preferred
• WSET Level 1 Award in Wines (or equivalent wine education) is preferred

Knowledge & Skills

• Exceptional hospitality and guest service skills
• Strong communication and interpersonal abilities
• Professionalism, maturity, and emotional intelligence
• A positive, team-oriented approach
• Strong organizational and time-management skills
• The ability to thrive in a fast-paced environment
• Adaptability and willingness to support multiple hospitality operations
• A commitment to learning, coaching, and continuous improvement
• Proficiency with Microsoft Office and hospitality technology, including POS systems