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24/7 Rail Help Desk Technician - Fault-Finding & IT Support

ALSTOM GruppeMelbourne, Victoria🇦🇺AustraliaPosted 31 Aug 2026

Why This Role Stands Out

This hybrid role offers you a critical position within a globally recognized company, Alstom, where your IT support and fault-finding skills will directly contribute to seamless rail operations and minimize delays. You'll thrive in this dynamic, 24/7 environment if you enjoy problem-solving and working collaboratively within a supportive team, and we encourage you to apply for this impactful opportunity.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia

Job Description

Alstom in Melbourne is seeking a Help Desk Technician to support the V/Line fleet from the IOC on Bourke Street. The role involves 24/7 fault response to controllers, drivers and conductors, aiming to minimise delays while trains are prepared or in service.

You will work within a shift roster and apply fault-finding guides, document delays and train faults in MMS, and contribute to standardising remediation processes.

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