Quick Overview
Job Description
This is a high-impact data role supporting a complex and fast-paced operations function, reporting to the Director of Analytics & Data . You’ll be the analytics partner for Numan’s clinical operations, customer care, and health coaching teams, as well as our pharmacy and fulfilment centre.
These teams run on numbers. How long a patient waits for their prescription to be approved, or for a reply from a customer care agent. Whether there are enough coaches for the patients waiting. How many orders leave the pharmacy on time, and whether the stock is there to fill them. When a process changes, you’ll build the metrics that measure it and make sure the teams can trust them.
You’ll be the custodian of those metrics end to end, from the dbt models in BigQuery to the Looker dashboards the teams open every morning. Some are live queues the teams use to divert resources during the day; others feed the weekly business reviews and longer-term planning.