Brisbane IT Service Desk Analyst: 1st-Line Support & SLAs

Rentokil Initial in Brisbane is seeking an enthusiastic IT Service Desk Analyst to be the first point of contact for internal users, providing basic troubleshooting and timely support.

You will resolve level 1 issues, log requests in ServiceNow, meet SLAs, and participate in after-hours rotation while collaborating with ITIL-based processes. The role requires 2+ years in IT help desk and familiarity with Active Directory, Citrix, VMware, and Google Apps.