Sr. HR & Operations Manager

Job Description:
We are seeking an experienced Manager – HR & Operations to lead end to end HR functions, payroll oversight, compliance, facility management, and cross departmental operational support. This role oversees the HR Department while driving organizational efficiency, process improvement, and employee experience.

Key Responsibilities:
HR & People Operations:

• Lead US & Canada HR operations including policies, org charts, KRAs/KPIs, HRMS updates, and global HR coordination.
• Manage employee relations, engagement, surveys, training, and recognition programs.
• Oversee full employee lifecycle: onboarding, documentation, compliance, and exits.
• Respond to employee HR/Payroll/Finance queries.

Payroll, Benefits & Compliance:

• Oversee payroll accuracy (PTO, Benefits, Hires and Attrition)
• Manage annual benefits renewal and benefits enrollment/exit.
• Handle EEOC, ACA, immigration support, and legal HR matters.
• Lead internal and external audits: 401k, UIA, MSP/Customer Audits, A/P, Benefits, Work Comp, CMMI/ISO/Eco/Diversity.

Operations, Administration & Facility Management:

• Oversee office facilities, supplies, shipments, vendors and administrative tasks.
• Manage HR@ mailbox/JIRA tickets and ensure timely resolution.
• Support finance with audits, check processing, scanning, deposits, and mail.
• Partner with Sales/Finance on proposals, SOWs, contracts, rate changes, and app upgrades.

Leadership:

• Supervise HR Manager & HR Generalists; ensure accurate, compliant, and consistent HR operations.
• Drive process improvements, new HR strategies, and operational excellence.

Qualifications:

• 10+ years in HR/Operations with leadership experience.
• Strong knowledge of HR compliance, audits, payroll, and benefits.
• Excellent communication, organization, and problem solving skills.
• Experience in multi location/global HR environments is a plus.
• Excellent organization skills and multitasking
• Global experience preferred
• HR certification, Degree highly preferred