Sales Associate

CarMax, the nation's largest used car retailer, is seeking a Sales Associate to deliver a transparent, no-haggle car-buying experience in our Richmond, VA store. In this customer-facing role, you'll welcome guests, understand their needs, recommend vehicles, and guide them through test drives, financing options, and purchase paperwork using CarMax's digital tools. You'll thrive in a collaborative, integrity-driven culture that values respect, diversity, and continuous improvement. CarMax provides paid training, clear career paths, and growth opportunities across sales, service, and corporate roles in a stable, nationally recognized brand.

Responsibilities

• Welcome and engage customers on the sales floor and lot
• Assess customer needs and recommend suitable vehicles and options
• Explain Car
• Max's no-haggle, transparent sales process
• Conduct test drives and demonstrate vehicle features
• Guide customers through financing and purchase paperwork
• Use CRM and digital tools to track leads and follow-ups
• Collaborate with team members to meet store sales goals
• Maintain up-to-date product and inventory knowledge
• Ensure vehicles and showroom areas are customer-ready
• Uphold Car
• Max standards for integrity, ethics, and customer care

Required Skills

• Customer service
• Retail sales
• Automotive product knowledge
• Point-of-sale (POS) systems
• CRM software
• Consultative selling
• Basic finance and payment options
• Inventory and lot management
• Written and verbal communication
• Time management and organization