NJTransit - 3rd Shift - Desktop Consultant

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
 

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system to track email submissions and managing phone support efforts.

• Manage Windows Active Directory and Exchange.

• Work closely with other IT employees on system maintenance and configuration projects.

 

• Work closely with other employees on interdepartmental projects.

 

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

  <>Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.	Required	5	Years
• Utilize ticketing system to track email submissions and managing phone support efforts.	Required	5	Years
• Manage Windows Active Directory and Exchange.	Required	5	Years

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