AI Deployment Engineer (Professional Services)

AI Deployment Engineer (Professional Services)

Category: Sales

• R19343

Locations:

• Sydney, New South Wales, Australia
• Chiyoda-ku, Tokyo, Japan
• Singapore

Employment type: Full time

What you can expect

The AI Deployment Engineer is a customer focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI driven use cases and designs. Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom's AI products. Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions. The role combines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers.

This person can be based in Japan, Singapore or Australia

Responsibilities

• Conduct discovery workshops to understand customer operations, service workflows, challenges, and business objectives.
• Identify and validate AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes.
• Translate business goals into clear, measurable AI use cases and Virtual Agent strategies.
• Design conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements.
• Build phased implementation roadmaps aligned with Zoom CX portfolio capabilities.
• Build and configure AI solutions within the customer's Zoom platform.
• Guide customers through testing, UAT, optimization, and go live processes and collaborate with Sales, SCs, Product, and delivery teams to ensure end to end success.
• Contribute to internal knowledge assets and stay current with AI, CX, and contact center industry trends.

What we're looking for

• 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles.
• Professional proficiency in Japanese is strongly preferred, as this role involves direct engagement with Japanese speaking clients.
• Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively.
• Collaborate with technical teams to direct solution design or implementation effectively.
• Translate business challenges into automation or AI applications effectively.
• Possess experience in professional services or consulting with a focus on direct customer delivery.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In Person is indicated in the job description/posting.

Benefits

As part of our award winning workplace culture, our benefits program offers a variety of perks, benefits, and options to support employees' physical, mental, emotional, and financial health, work-life balance, and community contribution.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an accommodations request form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non accommodation related requests, such as application follow ups or technical issues, will not be addressed.