Operations Manager

Position Summary

Under the general direction of the Assistant General Manager in Operations, BC. This position is responsible for the planning and directing of site operations along with the overall leadership and mentoring of designated departments. Under the direction of the Assistant General Manager, this position provides leadership, direction and mentoring to departments; motivating and leading by example to ensure an engaged workforce; utilizes key performance indicators to focus, guide and inspire the teams to deliver.  This position ensures adherence to all policies and procedures; identifies and implements improvements to increase operational effectiveness and compliance and efficiencies to maximize revenues, minimize expenses, enhance guest experience and provides a safe and welcoming work environment for all team members. Above all else, management must lead by example to creating Great Experiences and Memories for all guests and colleagues!

Key Accountabilities:

• Promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.

• Monitoring the casino operations, including reporting labour costs.

• Managing improvements to the floor plan and gaming mix.

• Identifying, promoting and participating in casino operations marketing initiatives.

• Implementing changes as directed by upper management.

• Responding to and resolving issues as escalated.

• Liaising and communicating effectively with all appropriate operational departments.

• Developing and cultivating strong working relationships with all stakeholders: guests, ownership, employees, regulatory service partners and the community.

• Ensuring compliance with licensing laws, health and safety, and other statutory regulations with integrity.

• Analyzing statistical data and reports on casino operations.

• Provides support, direction and mentoring to the casino operation; supporting and implementing procedures to ensure the highest level of compliance.

• Motivating and empowering colleagues by exemplifying outstanding guest service, to both internal as well as external guests.

• Developing, coaching, and mentoring colleagues.

Educational and Functional Requirements:

• 3+ years in a supervisory/managerial role. Experience managing operations teams considered an asset.

• Post-Secondary education or suitable combination of education and experience.

• Strong leadership qualities, ability to mentor, develop and support a team.

• Strong work ethic.

• Ability to maintain professionalism and a high level of confidentiality.

• Knowledge of internal gaming controls.

• Proven track record influencing peers and management.

• Collaborative (solicits input to improve/enhance strategy and development).

• Excellent written and verbal communication skills.

• Ability to prepare written correspondence, reports, proposals, and procedures.

• Excellent interpersonal skills.

• Ability to obtain the background check via Independent Gambling Control Office

• Organized and efficient.

• Strong problem solving, coaching and consulting skills.

• Strong competency in MS Office.

• Knowledge of software such as GMS, iTrak, WFM, is considered an asset.

The role requires a flexible schedule that adapts to business needs of a 24/7 operation, will have non-traditional work hours including evening or weekend work.