Cerner Delivery Manager

We are looking for Cerner Delivery Manager for our client in Dallas TX.

Job Title: Cerner Delivery Manager

Job Location: Dallas TX

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 8+ years of experience in Cerner Delivery Management.
• Experience in running AMS support for large healthcare organizations.
• Strong understanding of SLA & KPI based delivery.
• ITIL SRUM based Operations and project delivery experience.
• Experience in core functional domains such as Registration / ADT, Charge Services / Patient Accounting, Clinical modules (FirstNet, CareAware, Nursing), Ancillaries (PathNet, RadNet, Pharmacy), and Core Security.

Responsibilities:

• Manage AMS Operations & ITIL processes.
• Oversee Incident, Problem, Change, and Request management (ITIL v3/v4).
• Handle P1/P2 management and RCA ownership.
• Track and report SLA/SLO metrics.
• Implement knowledge deflection and incident trend reduction strategies.
• Provide on-call / after hours coverage.
• Lead program management initiatives in Machine Learning, Artificial Intelligence, and Generative AI for healthcare.
• Introduce programming languages like Python/R.
• Ensure security, access, and compliance awareness.
• Facilitate client governance and communication.
• Manage vendor and multi-partner relationships.

Skills:

• Strong Cerner Functional Breadth.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
• Commercial and contract awareness.

Qualification And Education:

• Experience with Oracle Cerner.
• Experience with Customer IT.
• Experience with HCL AMS teams.
• Experience with partner management.