French Speaking Zalando Customer Expert - Work Remote In Greece

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across Europe. We take pride in facilitating life-changing career opportunities, specifically specializing in French-speaking jobs that allow professionals to thrive in new, exciting environments.

Job Overview

We are currently looking for a talented professional to join our team in the French Speaking Zalando Customer Expert position in Greece. This is a unique opportunity to represent a global giant in the retail industry, providing high-quality support while enjoying a world-class standard of living through our exclusive jobs in Greece program.

Key Responsibilities

• Deliver exceptional customer service for the retail industry, ensuring that Zalando shoppers receive premium support.
• Resolve inquiries regarding orders, fashion returns, and online retail account management via phone, email, and chat.
• Utilize your native-level French language skills to offer personalized guidance and build brand loyalty.
• Maintain comprehensive knowledge of current retail trends and company policies to assist customers effectively.
• Troubleshoot technical issues related to the Zalando platform to ensure a seamless online shopping experience.
• Collaborate with cross-functional teams to resolve complex customer escalations in a timely and professional manner.
• Consistently meet performance KPIs and quality standards to ensure excellence within the retail sector.

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Proven passion for the retail (online & offline) industry and customer-centric service.
• Exceptional communication and empathy skills, with a focus on resolving client needs.
• Proficiency in computer usage and familiarity with online retail shopping platforms.
• Resilience and the ability to work in a fast-paced environment remotely from Greece.

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries paid annually.
• Fully Paid Training to ensure your success in this French Speaking Zalando Customer Expert position in Greece.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package including flight tickets, transfer, and initial hotel accommodation.
• Monthly Performance Bonus linked to your personal and team objectives.
• The opportunity to join one of the most exciting French-speaking jobs available in the Mediterranean today.
• And Much More, including career development opportunities within the global retail support industry.

Life in Greece

Living and working in Greece offers an unparalleled lifestyle, blending ancient history with a vibrant, modern social scene. As you settle into your new home, you will enjoy Greece's world-famous climate, sun-drenched beaches, and a relaxed pace of life that balances professional growth with personal wellbeing. Choosing one of our jobs in Greece means choosing a lifestyle defined by Mediterranean beauty and culture.

Relocating to Greece is a seamless transition thanks to our comprehensive support, allowing you to focus on your new role while exploring local culinary delights and the rich history of the region. Whether you are seeking a career change or a new cultural adventure, Greece provides the perfect backdrop. Embrace this opportunity to advance your career in the retail industry while enjoying the incredible hospitality that Greece is known for.

How to Apply

If you are ready to take the next step in your career and join a dynamic team as a French Speaking Zalando Customer Expert, we would love to hear from you. Click the Apply Now button to submit your application and start your journey with Mercier Consultancy Group today. We look forward to welcoming you to our international team!