Manager - IT Service Desk / End User

NO SPONSORSHIP - NO OPT

(Contract To Hire) - IT Service Desk Manager

BILL RATE: $50.00-$60.00/HOUR c2c

END SALARY: $100k - $110k

DURATION 6 MONTHS on contract

Looking for a manager you will manage 650 end users and 3 people - desktop, laptops, iphones, ipads, windows. This is a hands on role. You will strategize, plan, hire-fire. All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, and India operations.

Required Qualifications

- Ability to travel up to 15% as needed.

- Service desk management or formal team lead role.

Preferred Qualifications

- Experience driving self-services and automation.

- Experience managing service desk operating budgets and software license stewardship at the endpoint.

- Experience supporting global colleagues across time zones including Mexico and India.

- Experience with Jira Service Management or another similar ITSM solution.

- Experience with major incident management and incident commander practices.

- Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.

- Owns the end-user hardware lifecycle and refresh program for laptops, desktops, mobile devices, printers, plotters, and meeting room hardware across Sloan domestic and global sites. Drives forward-looking refresh planning, end-of-life tracking, hardware standards definition, replacement sequencing, and asset inputs to IT budget and capital planning. Ensures no end-of-life equipment remains in production past committed timelines.