Second Level Supporter (m/w/d)

Second Level Supporter | Düsseldorf, Germany | Hybrid We're hiring on behalf of a well-established IT services provider that is dedicated to providing excellent support and solutions to its clients. This organization is known for its commitment to fostering talent and ensuring smooth IT operations. They are looking for motivated individuals to join their dynamic team and contribute to their success. The Role • Addressing incidents and requests via the ticketing system • Identifying and qualifying problems, clarifying requirements • Escalating issues to the appropriate IT departments for resolution • Dispatching open tickets and coordinating the basic support deployment plan • Generating regular ITSM reports • Communicating status updates and solutions to end-users What You'll Need • Completed training as an IT specialist for system integration or equivalent IT qualification/experience • Experience in analyzing and resolving hardware incidents • Knowledge of client-side systems including Windows 8, 10, Office, ideally with application operation under Citrix • Good German and job-related English language skills (written and spoken) • Reliability, teamwork, and a service-oriented mindset • Independent, structured, and reliable work approach with analytical thinking skills What's On Offer • Direct placement opportunities for both entry-level and experienced professionals • Collaborative team environment with a focus on mutual support • Opportunities for professional development and skill enhancement • Engaging and challenging work within the IT sector Apply via Haystack today!