ServiceNow Platform Architect

Key Responsibilities

• Architect, design, and lead enterprise-wide ServiceNow platform implementations and modernization initiatives.
• Drive the adoption and implementation of ServiceNow Now Assist (Gen AI) across ITSM, CSM, HRSD, ITOM, and other ServiceNow modules.
• Design AI-enabled workflows, virtual agent experiences, intelligent search, and automation solutions using ServiceNow AI capabilities.
• Define platform architecture, governance, security, and development best practices.
• Collaborate with business stakeholders to translate functional requirements into scalable ServiceNow solutions.
• Lead integrations with enterprise applications using REST APIs, SOAP, Integration Hub, MID Server, and third-party platforms.
• Provide technical leadership for custom application development using App Engine, Flow Designer, UI Builder, and Service Portal.
• Optimize CMDB, Discovery, Service Mapping, and platform performance.
• Conduct architecture reviews, code reviews, and solution validations.
• Mentor developers and technical teams on ServiceNow architecture and AI best practices.
• Stay current with ServiceNow releases, AI innovations, and platform capabilities.

Required Skills

• 12+ years of overall IT experience with 7+ years of hands-on ServiceNow development/architecture experience.
• Strong experience as a ServiceNow Solution/Platform Architect.
• Hands-on experience implementing ServiceNow Now Assist (Generative AI) capabilities.
• Experience configuring AI-powered features including:
• Now Assist for ITSM
• Now Assist for CSM
• Now Assist for HRSD
• AI Search
• Virtual Agent
• Predictive Intelligence
• Generative AI Controllers
• AI-powered Knowledge Management
• Strong expertise in ServiceNow modules:
• ITSM
• ITOM
• ITAM
• CSM
• HRSD
• SPM/ITBM
• CMDB
• Discovery
• SecOps
• IRM/GRC
• Expertise in Flow Designer, Integration Hub, App Engine Studio, UI Builder, Service Portal, and Workflow Automation.
• Strong JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, ACLs, Catalog Items, and Record Producers experience.
• Experience integrating ServiceNow with Azure Open AI, Microsoft Copilot, Open AI APIs, or enterprise AI platforms is highly preferred.
• Strong knowledge of REST/SOAP APIs, OAuth, SSO, LDAP, Azure AD, and cloud integrations.
• Experience with Agile, DevOps, CI/CD, and ServiceNow ATF.