Manager of AV & Collaboration Technology

Role: Manager of AV & Collaboration Technology

Location: Washington, DC Metro Area

Type: FT / Hybrid

About the Team:

Well-established organization with a polished, client-facing office environment and a strong focus on seamless meeting experiences.

What You'll Do:
Lead daily support for conference rooms, collaboration spaces, video meetings, and hybrid events.
Manage and mentor a small technical support team across office locations.
Troubleshoot escalated A/V, video conferencing, room-control, UC/VoIP, and connectivity issues.
Partner with workplace, facilities, hospitality, IT, vendors, and business teams to ensure smooth meetings.
Build repeatable processes for room checks, setup, maintenance, documentation, and handoffs.
Track service trends, recurring issues, assets, metrics, and improvement opportunities.
Help standardize meeting technology support across a multi-office environment.

Core Tech & Skills:
Enterprise conference-room A/V systems
Zoom, Microsoft Teams, Webex, or similar platforms
Video conferencing endpoints and room systems
Room-control systems
Unified communications and VoIP
Basic IP networking and connectivity troubleshooting
Executive-level meeting support
Team leadership, scheduling, and coaching
Documentation, reporting, and service metrics