MIT System Engineer

Department: Managed Services - Managed IT
Reports To: MIT Service Delivery Manager
FLSA Status: Full Time / Exempt

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a MIT System Engineer to join our team in Santa Rosa, CA.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Responsibilities

This position provides remote and onsite escalation technical support for Managed IT clients.

• Respond to support requests escalated by the Service Desk Engineers
• Troubleshoot according to best practices and standard operating procedures
• Escalate to and/or collaborate with Senior Systems Engineers when necessary
• Adhere to communication standards and enter detailed notes on all support tickets
• Contribute to division initiatives, best practices, and process improvement
• Daily consistent and accurate utilization reporting and ConnectWise Manage calendar usage
• Demonstrate core values on a daily basis including:
  • Excellent professionalism and a positive attitude
  • Consistent usage of standard operating procedures and tools
  • Engaging in mentoring process

Job Related Dimensions

• Strong knowledge in the following areas:
  
  • Active Directory and Windows Server administration
  • Azure infrastructure design and administration
  • Network design, implementation, and troubleshooting
  • Standard software suites (Microsoft 365, Adobe, ect)
• Preferred experience working with the following systems (or similar systems):
  
  • ConnectWise Manage
  • ITGlue
  • Microsoft Teams
• Flexibility in travel requirements within assigned client regions
• Willingness to mentor and develop other support team members.
• Willingness to continue building knowledge through training and certifications.
• Track record of integrity and trustworthiness with confidential/sensitive information.
• Ability to plan, organize, and multi-task in a fast-paced environment.
• Demonstrate confidence with a high degree of professionalism.
• Very strong attention to detail and problem-solving skills are essential.
• Takes ownership of job responsibilities with personal pride and accountability.
• Very prompt, hardworking, and loves what they do.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
• Ability to maintain confidentiality related to sensitive company and employee information.
• Proficiency in MS Word, Excel, and Outlook is essential.
• Excellent time management and leadership skills.
• Excellent written and verbal communication skills.
• Strong professionalism and organizational and planning skills.
• Regular and reliable attendance.
• Key Measures:
  
  • Daily use of ticketing system (ConnectWise Manage), accurate utilization reporting, and calendar usage
  • Adherence to ITIL and ITSM standards set by the organization
  • Minimum billing utilization of 75%

Qualifications

• Experience:
  • Bachelors/associate degree in computer information systems.
  • 4+ years related remote and/or field work experience.
  • Additional experience can be substituted for education.
• Desired certifications:
  • Azure Administrator (AZ-104)
  • CCNA (or SonicWall equivalent)
  • Microsoft Identity and Access Administrator (SC-300)
  • VMware VCTA or Hyper-V specialization

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time
• Ability to talk on the phone and work with various computer tools and applications
• Ability to type and compose written communication in various forms
• Ability to travel to customer locations on a regular basis
• Ability to work on your feet for long periods of time on a regular basis
• Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Remuneration for this role: $85,000 - $100,000. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.