Health Information Systems Specialist

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking a Health Information Systems Specialist who will provide technical expertise in the administration, maintenance, and optimization for our health information systems. This role involves managing electronic health records (EHRs), administering user accounts, ensuring interoperability of clinical applications, troubleshooting issues, optimizing system performance, and collaborating with clinical staff to deliver high-quality patient care. The specialist will also support data reporting for both clinical and operational needs. The ideal candidate will have a strong background in health information systems, excellent problem-solving skills, a collaborative mindset, and a commitment to maintaining the highest standards of data security and compliance. This role reports to the Health Information Manager.

This is a full-time, exempt position based in Texas. While the position offers a primarily remote work arrangement, employees must reside in Texas or be willing to relocate to Texas prior to their start date. Regular travel to Texas Health Action locations and periodic in-person work at our Austin administrative headquarters are required based on operational needs.

Core Functions:  

• Serve as the primary point of contact for users on health information systems. Provide technical assistance to resolve application issues, minimize downtime, and respond to service requests efficiently.

• Monitor application performance, troubleshoot issues, and collaborate with vendors as needed.
• Maintain and optimize applications, including EHRs and related applications.
• Administer user accounts for applications, including creating, modifying, and deactivating accounts.
• Establish strong application practices adhering to best practices and regulatory standards, such as utilizing access controls, encrypting data, and conducting regular vulnerability checks

• Extract and analyze data for reporting purposes. 

• Work alongside clinical staff to enhance application utilization. 
• Conduct regular audits of user access to ensure compliance with HIPAA and security protocols.
• Ensure the integrity and proper configuration of applications while maintaining effectiveness and usability.
• Partner with clinical teams to understand workflows, identify application needs, and implement process improvements.
• Gather user requirements and feedback for new application functionality, enhancements, and system improvements.
• Support testing and validation of new features, system updates, and application changes.
• Provide training and education to staff on healthcare applications, new features, and system updates
• Triage and prioritize application support requests based on urgency and operational or patient-care impact.
• Identify recurring issues, recommend system or process improvements, and document troubleshooting steps and resolutions.
• Escalate critical or complex issues to appropriate internal teams, leadership, or vendors when necessary.

Compensation:

Based on the responsibilities and requirements of this position, the starting base salary of $74657 annually. The actual starting rate will be determined based on the selected candidate's qualifications and relevant experience.

Required

• Bachelor’s degree in information technology, Healthcare, or related field. 

• Minimum one year of experience providing technical support for clinical applications. 

• Proficiency in Microsoft Office Suite. 

• Strong problem-solving and analytical skills. 

• Excellent verbal and written communication skills. 

• Ability to effectively collaborate with technical and non-technical stakeholders.    
• Proficiency in Electronic Health Record (EHR) applications and health information technologies
• In-depth knowledge of HIPAA regulations, coding standards (ICD, CPT, etc.), and healthcare privacy practices.

• Experience with data analysis and reporting tools (e.g., PowerBI). 

• Preferred: 

• Three or more years of experience providing technical support for clinical applications. 
• Advanced proficiency in data analysis and reporting tools (e.g., PowerBI). 
• Experience with project management or process improvement initiatives. 
• RHIA or RHIT certification.
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
• Experience in delivering in-person and virtual training sessions using engaging and interactive methods.

• Skills 

• Strong technical aptitude and ability to learn new applications quickly. 
• Excellent customer service orientation. 
• Attention to detail and organizational skills. 
• Ability to work independently and as part of a team. 
• Understands the importance of maintaining HIPAA confidentiality standards.
• Clear and concise verbal communication. Ability to articulate ideas, instructions, and information effectively to a diverse audience across different channels (e.g., meetings, presentations, phone calls)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay

Applicant Information

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Beware of Employment Scams

Kind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization.

Please note:

• We will never ask for payment, gift cards, or financial information as part of the hiring process.
• Legitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels).
• Interviews are not conducted through text message or chat apps.
• Any employment offer will follow a formal interview process.

If you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information. If you are unsure whether a communication is legitimate, please contact us at hr@texasheralthaction.org before responding.