Operations Manager

Key Responsibilities:

Operational Management

• Oversee end-to-end international banking operations, ensuring efficiency, accuracy, and compliance with global banking regulations.
• Manage daily operations across AML, KYC, sanctions screening, CDD, EDD, and transaction monitoring functions.
• Ensure seamless execution of cross-border processes and coordination with global stakeholders.

AML / KYC & Financial Crime Compliance

• Lead AML/KYC programs, ensuring adherence to regulatory frameworks and internal policies.
• Oversee Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes for onboarding and periodic reviews.
• Monitor sanction screening activities to ensure compliance with global watchlists (OFAC, UN, EU, etc.).
• Ensure robust transaction monitoring systems are in place to detect, investigate, and report suspicious activities.
• Manage escalations and ensure timely filing of Suspicious Activity Reports (SARs) where required.

Risk & Compliance Management

• Ensure compliance with international regulatory requirements and audit standards.
• Support internal and external audits by providing documentation and process clarity.
• Identify and mitigate operational risks associated with financial crime and compliance processes.
• Implement and maintain strong governance and control frameworks.

Performance & SLA Management

• Define, monitor, and drive adherence to SLAs, KPIs, and productivity metrics.
• Conduct performance reviews, track team efficiency, and implement improvement plans.
• Analyze performance data to identify gaps and drive continuous process optimization.
• Ensure high-quality deliverables through robust quality assurance frameworks.

Team Leadership & Development

• Lead, coach, and mentor teams handling AML/KYC operations.
• Build a high-performing team culture with focus on accountability, compliance, and excellence.
• Conduct regular training sessions on regulatory updates, compliance standards, and best practices.
• Manage workforce planning, resource allocation, and capacity management.

Stakeholder Management

• Act as the primary liaison between internal teams, global stakeholders, and compliance units.
• Collaborate with risk, audit, and technology teams for process enhancements.
• Communicate effectively with senior leadership on operational performance and compliance matters.

Process Improvement & Automation

• Identify opportunities for process optimization, standardization, and automation.
• Drive digital transformation initiatives to enhance efficiency and reduce manual intervention.
• Implement best practices and continuous improvement methodologies (Lean/Six Sigma preferred).

Required Skills & Qualifications:

• Bachelor's degree in Finance, Business Administration, or related field (Master's preferred).
• 8-12+ years of experience in international banking operations, with strong exposure to AML/KYC.
• In-depth knowledge of:
• AML/KYC regulations and compliance frameworks
• Sanctions screening and watchlist management
• CDD & EDD processes
• Transaction monitoring systems
• Strong understanding of global regulatory requirements (FATF, OFAC, AMLD, etc.).
• Proven experience in handling audits, compliance reviews, and regulatory reporting.

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