SaaS Governance & Operations Analyst

Job Title: SaaS Governance & Operations Analyst

Location: Atlanta, GA (Hybrid)

Type: Contract

Description:

Overview:

• Client is seeking a SaaS Governance & Operations Analyst to lead delivery governance, Lean Agile tracking, and operational oversight for SaaS platforms.
• This role ensures all work is structured, tracked, auditable, and delivered predictably, with a strong focus on Azure DevOps (ADO), reporting, and cross-team coordination.

Key Responsibilities

• Manage application-specific change requests, release coordination, and maintenance tracking
• Own Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management (creating/managing epics, features, user stories, tasks, and bugs – monitoring and updating all team documentation accordingly)
• Translate ad hoc communication, meetings, and operational updates into structured tracking and reporting
• Facilitate daily standups, cross-functional syncs, and program-level reporting
• Maintain governance documentation, operational procedures, and audit artifacts
• Manage SOX controls, internal and external application-level audit tracking, and evidence readiness
• Develop and maintain metrics, dashboards, and executive reporting
• Drive process improvement and operational standardization initiatives
• Required Qualifications
• Strong experience coordinating SaaS operations, governance, or program delivery
• Advanced experience with Azure DevOps (ADO)
• Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)
• Experience with Agile/SAFe frameworks and backlog management
• Strong written and verbal communication and organizational skills
• Preferred Qualifications
• Experience with audit/compliance (SOX, SOC, control frameworks)
• Experience supporting vendor-managed SaaS platforms (e.g., HRIS, payroll)
• Experience building dashboards and metrics frameworks
• Core Competencies
• Adaptability in evolving environments
• Strong collaboration across business, technical, and vendor teams
• Self-starter with high accountability
• Ability to prioritize in real time across multiple workstreams
• Strong attention to detail and audit readiness mindset