Inside Sales Manager

Waste Management (WM) seeks an Inside Sales Manager to lead a high-performing team driving revenue growth in environmental services. In this role, you will oversee lead generation, pipeline management, and account retention for commercial and industrial customers. You'll coach representatives, set targets, analyze performance metrics, and collaborate with field sales and operations to deliver safe, reliable, and sustainable waste solutions. Ideal candidates bring strong B2B sales leadership, CRM expertise, and a passion for supporting communities and the environment in a fast-paced, metrics-driven setting.

Responsibilities

• Lead and coach an inside sales team to achieve revenue and retention targets
• Manage lead generation, qualification, and sales pipeline performance
• Analyze sales metrics, forecasts, and reports to drive continuous improvement
• Collaborate with field sales and operations to align on pricing and service solutions
• Support contract renewals and negotiations with commercial and industrial customers
• Ensure accurate use of CRM and sales tools to track activities and outcomes
• Develop sales campaigns focused on sustainability and WM service offerings
• Recruit, train, and develop inside sales representatives

Required Skills

• Inside sales management
• B2
• B sales
• Lead generation
• Sales forecasting
• CRM software (e.g., Salesforce)
• Pipeline management
• Data analysis & reporting
• Contract negotiation
• Customer relationship management
• Microsoft Excel/Power
• Point