Explore our Customer Service Representative Opportunities (Based in Mauritius)

Explore our Customer Service Representative Opportunities

At MCB, success goes beyond numbers. It is reflected in the trust we build, the connections we strengthen and the difference we make through every customer interaction. As a Customer Service Representative, you will have the opportunity to take ownership, deliver service that matters and grow within a team that values both your contribution and your potential. Among our key priorities is strengthening the Bank’s capabilities to better serve the Group’s evolving needs, in alignment with Vision 2030.

We are recruiting Customer Service Representatives across 2 distinct areas:

1. Non-Individual Onboarding & KYC Solutions, Banking Operations SBU
2. Contact Centre, Retail Banking SBU

To succeed, you will be required to demonstrate the following competencies:

1. Build strong customer relationships and deliver customer-focused solutions;
2. Take ownership and remain accountable for meeting commitments;
3. Plan and prioritise work effectively to achieve quality outcomes within agreed timelines;
4. Collaborate with colleagues and internal teams to achieve shared objectives;
5. Communicate clearly and professionally, both verbally and in writing.

1) Non-Individual Onboarding & KYC Solutions, Banking Operations SBU

The Non-Individual Onboarding & KYC Solutions Business Unit (BU) plays a key role in the onboarding of non-individual customers across the Bank. The team manages the end-to-end onboarding journey, including the setup and maintenance of customer records and related accounts, while working closely with clients from various business segments.

Your responsibilities will include:

1. Guide non-individual customers through onboarding, account amendments and KYC reviews;
2. Verify documents and process customer records and accounts;
3. Respond to queries, and ensure that requests are completed accurately and within agreed service standards.

Note: Candidate should have work experience in a back-office or customer-facing role within a financial institution.

2) Contact Centre, Retail Banking SBU

MCB’s Contact Centre BU is a key customer service hub, supporting customers across a variety of banking services and channels. Through responsive and quality assistance, the team helps create a positive customer experience at every interaction.

Your responsibilities will include:

1. Interact with customers through voice and written channels;
2. Respond to enquiries, resolve complaints and guide customers towards appropriate products, services and alternative channels;
3. Maintain accurate records of customer interactions and follow-up actions.

Note:

1. Candidate should have work experience in a customer-facing role dealing with individual or corporate customers within the banking, financial services or BPO industry.
2. In this role, you will required to work on a shift system, including odd hours during the week and weekends

The minimum qualification required

1. A Diploma in Finance, Banking, Accounting or Management and any related field with 2 years of relevant work experience

OR

1. A Higher School Certificate (HSC) with a pass in General Paper with 3 years of relevant work experience

How to Apply

Please ensure all required information is accurately entered in relevant sections . Any incomplete application will not be considered. You may attach a complete CV when applying.

Each Customer Service Representative opportunity offers a different customer service journey. Candidates are invited to submit their application for their preferred role.

We would be pleased to consider your profile, with your consent, for the other Customer Service Representative journeys should your experience and competencies align with those opportunities.

Note that candidates under consideration for this position will be required to provide2 professional references.

As part of the recruitment process, shortlisted candidates(s) will be required to provide a valid Certificate of Character of less than 3 months.

The deadline for submission of application is 27 October 2026 .

The Management reserves the right not to appoint anyone following this advert.