Technical Service Delivery Manager/Lead - 100% Remote - 6 Months Contract - Direct Client

Technical Service Delivery Lead with strong experience in IT operations, cloud infrastructure (Azure/AWS), service delivery, automation, and AI-enabled transformation. The ideal candidate should have hands-on cloud operations expertise, ITIL-based service management experience, and the ability to drive cross-functional delivery and automation initiatives within a large enterprise environment.

Required Experience

•     Typically 10+ years of IT operations experience, with a proven record of owning end-to-end service delivery across multiple service lines — seasoning and demonstrated outcomes matter more than a precise year count.

•     Proven experience in ITIL-based service delivery within large-scale, complex enterprises.

•     A hands-on background supporting cloud environments (Azure and/or AWS) that you now use to make informed service decisions — you understand how these environments are operated, patched, monitored, secured, and recovered, without needing to run them yourself in this role.

•     A track record of delivering automation that gives you the judgment to recognize automation opportunities and define what the automation teams need to build.

•     Practical experience using AI, including exposure to agentic AI approaches — both to improve your own day-to-day work and to enhance services — with the ability to feed clear operational requirements to the teams delivering AI capabilities.

•     Demonstrated ownership of service-level outcomes across multi-team efforts (distinct from pure project management).

•     Experience driving execution across teams that do not report to you (influence without authority).

•     Hands-on experience with Jira, Confluence, and ServiceNow (or equivalents) for workflow tracking and documentation.

•     Bachelor''''s degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.