ServiceNow AI Delivery Platform Administrator

Title: ServiceNow AI Delivery Platform Administrator

Location: Austin, TX/Remote

Duration: Full Time

Client: Confidential

Salary Range: $100,000-$140,000 a year

Visa: GC

Experience required: 8 - 12 years of experience

Interview Mode: Video


Job Description

Must Have Technical/Functional Skills:

3+ years in SaaS platform administration, enterprise tool management, IT service management,

or a related enablement role

Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning,

and API integrations

Understanding of professional services delivery methodology, engagement lifecycle, and how

consultants use tools in their daily work or equivalent consulting/professional services background

Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering,

vendor, and business teams

Experience building and delivering enablement programs: user guides, training decks, video walkthroughs,

and self-service documentation

Ability to communicate across regions, time zones, and seniority levels translating technical platform

concepts for non-technical audiences

Data-driven approach to measuring adoption and demonstrating business value