Senior Technical Support/Desktop and End User Support :: Sacramento, CA

Senior Technical Support Desktop & End User Support

Location: Sacramento, CA (Local Candidates Only)
Job Type: Long-Term Contract
Interview: Face-to-Face (Mandatory)

We are seeking an experienced Senior Technical Support/Desktop & End User Support Engineer with strong expertise in enterprise desktop support, Microsoft 365 administration, Intune, Apple Business Manager, and cloud security.

Required Skills:

• 7+ years of Tier 2/Tier 3 Desktop & End User Support

• Strong hands-on experience with Microsoft Intune and Apple Business Manager

• Microsoft 365 Administration:

  • Exchange Online

  • Microsoft Teams

  • SharePoint Online

  • OneDrive

  • Microsoft Defender for Endpoint

  • Microsoft Bookings

  • User Licensing Management

  • MDM

• Ticketing Systems (SolarWinds, Samanage, ServiceNow, or similar)

• Patch Management

• Cloud Security & IAM

• Prisma Cloud / Prisma Access

• Networking

• SIEM, Threat Detection & Incident Response

• Python or Bash Scripting

• Compliance & Governance

• API Integration & Automation

Preferred Qualifications:

• 7+ years of enterprise IT support experience

• Lead-level experience supporting large enterprise environments

• Strong troubleshooting, communication, and documentation skills