Sales Team Leader

Sales Team Leader

Location : Nr Huntingdon

Salary £35K base plus 5-7k comms

Overview

My client is looking for a hands-on Sales Team Leader to support and develop a small outbound telesales team. The ideal candidate will have experience in outbound calling, strong coaching ability, and a track record of improving team performance.

This role is perfect for someone who enjoys leading from the front, driving KPIs, and helping advisors grow in confidence and capability.

Key Responsibilities

• Lead, motivate and support a team of outbound Sales Advisors.
• Deliver daily coaching, call feedback and performance development.
• Drive KPIs including dials, connects, pitches, conversions and quality scores.
• Ensure advisors follow scripts, compliance standards and objection-handling frameworks.
• Monitor dialler activity and maintain efficient call flow throughout the day.
• Handle escalations professionally and maintain a positive customer experience.
• Support onboarding through buddying, mentoring and training new starters.
• Track team performance, identify trends and implement improvement plans.
• Maintain accurate CRM records and ensure all customer interactions are logged correctly.
• Work closely with management to meet weekly and monthly sales targets.

Skills & Experience Required

• Experience in outbound telesales, contact centre, or high-volume sales.
• Previous coaching or mentoring experience (formal or informal).
• Strong communication skills with the ability to motivate and influence.
• Confident in objection handling and improving pitch quality.
• Comfortable working with diallers, KPIs and structured sales processes.
• Positive, resilient and able to keep the team energised during busy periods.
• Good attention to detail, especially around CRM accuracy and compliance
• A minimum of 3 years commercial b2b sales experience

Benefits

• Supportive team environment with ongoing coaching and development.
• Clear progression opportunities within a growing business.
• Full training on systems, scripts and products.