Solutions Engineer

Unizen is a London-based technology service provider focused on helping ambitious businesses grow through effective use of technology. The company delivers technology business transformation projects, expert managed IT and cyber security operational service with guaranteed outcomes that are designed to make technology a driver of business success

Job Title: Solutions Engineer (Managed Services)

Salary Range: £45,000 - £65,000

Reports To: Technical Director

Location: Hybrid - 3 days on site / 2 days work from home (with occasional travel to client sites).

Company Offices: 79-81 Borough Road, London, SE1 1DN

About the Role

We are looking for a technically capable, solutions-focused engineer who enjoys solving complex problems and helping clients get the most from technology.

This is not a traditional support role. While you will assist the Service Desk with escalated incidents when required, a primary responsibility will be delivering technical project work, designing and implementing solutions, improving client environments, and acting as a senior technical resource across the business.

Key Responsibilities

Solutions & Projects (Primary Focus)

• Design, implement and document technical solutions for clients.
• Lead or participate in infrastructure and cloud migration projects.
• Deploy and configure Microsoft 365 technologies including:
• Entra ID
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Intune
• Defender
• Implement Azure services where appropriate.
• Design and implement secure networking solutions including:
• Firewalls
• VPNs
• Switching
• Wireless networking
• Deliver Microsoft Intune deployments including Autopilot and endpoint security.
• Assist with security improvement programmes including:
• Conditional Access
• MFA
• Defender
• Secure Score improvements
• Cyber Essentials
• Produce high-quality technical documentation, runbooks and handover documentation.
• Create automation using PowerShell where appropriate.
• Work with clients to understand business requirements and recommend practical solutions.

Technical Consultancy

• Act as a trusted technical advisor for clients.
• Carry out technical assessments and health checks.
• Identify opportunities to improve security, resilience and operational efficiency both internally and for our clients.
• Assist with technical roadmaps and lifecycle planning.
• Recommend best practice and modern Microsoft solutions.

Service Desk Support (Secondary Focus)

• Provide support for escalated incidents.
• Assist with major incidents and problem management.
• Resolve complex technical issues that require senior engineering expertise.
• Ensure tickets are updated with clear technical notes and resolutions.
• Assist with maintaining SLA performance during busy periods.

Technical Skills

The successful candidate should have strong experience in most of the following:

Microsoft

• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Entra ID
• Intune
• Microsoft Defender
• Conditional Access
• Microsoft Purview (desirable)
• Azure Virtual Desktop (desirable)

Azure

• Azure Virtual Machines
• Virtual Networks
• Storage
• Azure Backup
• Azure Site Recovery
• Azure VPN
• Identity Integration

Endpoint Management

• Intune
• Windows Autopilot
• Endpoint Security
• Device Compliance
• Mobile Device Management

Networking

• TCP/IP
• DNS
• DHCP
• VLANs
• Routing
• VPN Technologies
• Firewalls
• Wireless Networking

Experience with vendors such as:

• Ubiquiti
• Fortinet
• Sophos
• Meraki
• SonicWall
• Datto
• Kaseya
• Addigy
• Autotask

Security

Experience implementing:

• Multi-Factor Authentication
• Conditional Access
• Microsoft Defender
• Email Security
• Vulnerability Management
• Security Baselines
• Cyber Essentials
• Backup & Disaster Recovery

Scripting

Experience with:

• PowerShell
• Bash
• Microsoft Graph
• Automation

Personal Attributes

We're looking for someone who:

• Has a customer-first mindset.
• Is naturally curious and enjoys solving technical challenges.
• Thinks beyond the immediate issue to identify long-term improvements.
• Takes ownership from problem through to resolution.
• Communicates technical concepts clearly to both technical and non-technical audiences.
• Is calm under pressure and prioritises effectively.
• Enjoys mentoring others, sharing knowledge and nurturing their colleague relationships .
• Continuously develops their technical skills.

Success Measures

Success in this role will be measured by:

• Successful delivery of technical projects.
• High client satisfaction.
• Quality of technical documentation.
• Reduction in recurring technical issues.
• Positive contribution to the Service Desk.

• Work From Home: Our work from home days are Tuesday & Friday.
• Training & Development: We support our staff with a learning platform.
• On-site Gym: A gym and fitness classes are available. There are also showers, towels and vanity facilities
• Bar and deli on-site: coffee, breakfast/lunch, snacks and then a proper bar in the evening.
• Lots of events: DJs, live music, talks, workshops, masterclasses and member socials; There are up to around 20 events per week.