Customer Relationship Management Executive

Work From Home Opportunity CRM Executive - Customer Communication & Support

Company: Diya Greencity Pvt. Ltd.

Location: Remote (WFH)

Type: Full-Time

Industry: Real Estate / Customer Relationship Management

Are you a people-first professional with strong communication skills and a knack for organized follow-ups? Diya Greencity Pvt. Ltd. is hiring CRM Executives (Work From Home) to manage and nurture our growing customer base. We're looking for energetic, sincere, and tech-savvy team members who can ensure a seamless customer experience from the comfort of their homes.

Key Responsibilities:

• Handle customer calls through Exotel IVR system.
• Communicate professionally via our WhatsApp Business Verified Device.
• Send updates, follow-ups, and official communication using Google Workspace email.
• Maintain and update customer records through Google Forms and Google Drive.
• Use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.
• Provide timely updates on customer queries, issues, and resolutions.

Requirements:

• Prior experience in customer support, CRM, or telesales preferred.
• Good spoken and written communication in Hindi and English.
• Proficiency in using Gmail, Google Forms, Google Sheets/Drive, and MS Office.
• Laptop/Desktop with a good internet connection and a quiet work environment.
• Self-motivated, organized, and dependable with daily work tracking habits.

What We Offer:

• Flexible remote work with defined targets and structured processes.
• Training & onboarding on Exotel, Google Workspace, and CRM SOPs.
• Performance-based incentives and opportunity for long-term growth.
• A friendly and supportive work culture from an industry leader in real estate.

Apply Now:

If you're ready to help customers feel heard, informed, and cared for - we'd love to hear from you!